Frequently Asked Questions

Everything you need to know about your vinyl collection and orders.

How do you ensure records aren't damaged during shipping?

We use specialized, heavy-duty cardboard mailers with reinforced edges and extra padding to prevent corner dings and seam splits during transit.

What is the difference between New and Mint condition?

New items are factory-sealed from the distributor, while Mint refers to unsealed records that have been inspected and found to be in perfect, unplayed condition.

Can I return a record if it skips?

Yes. If your record has a manufacturing defect or skip that isn't caused by your setup, you can return it within 30 days for a full refund or exchange.

Do you offer international shipping?

We ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.

How can I track my order?

Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.